Information questions

Frequently Asked Questions

How can I place an order on Stone Frames?

Placing an order is easy! Simply browse our collection of eyewear, select your desired frames, and add them to your cart. Proceed to checkout, where you can enter your shipping and payment details securely

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer PayPal as a payment option for added convenience.

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How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 5-7 business days, and standard shipping takes approximately 2 days.

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What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you're not happy with your eyewear for any reason, you can return it within 8-12 days for a full refund or exchange. Please see our Returns & Exchanges page for detailed instructions.

Do you offer warranty on your eyewear?

Yes, we stand behind the quality of our eyewear. We offer a [X]-year warranty against manufacturing defects. If you encounter any issues with your frames, please contact our customer support team for assistance.

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