Policies

We ship across India. Shipping is free on orders of ₹999 or more; below that a flat fee is shown at checkout before you order.

Frames with prescription lenses are made after we confirm your order and prescription by phone, and usually ship within 5–7 working days. Frames without prescription lenses usually ship within 2–3 working days.

Payment is cash on delivery.

If your frames don’t fit or aren’t what you expected, contact us within 14 days of delivery and we will arrange a return. Items must be unused and in their original case.

Prescription lenses are made for you, so if the frame is returned we refund the frame price; if a lens is made incorrectly against the prescription you gave us, we remake it free of charge.

Refunds are made to your bank account or UPI within 7 working days of receiving the return.

Frames are covered for one year against manufacturing defects in hinges, arms and finish.

The warranty does not cover accidental damage, scratches from normal wear, or lost frames.

We collect the details you give us to process orders: name, phone, email, delivery address and, if you share it, your prescription. We use them only to make and deliver your order and to contact you about it.

We do not sell your data. Your data is stored with our hosting and database providers and shared with the courier delivering your order. To see, correct or delete your data, email stoneframes.com@gmail.com.

Prices are in Indian rupees and include applicable taxes. We confirm every order by phone before it is made; we may cancel an order we cannot fulfil and will tell you if we do.

Please copy your prescription exactly as written by your eye-care professional. We make lenses to the prescription you provide.

StoneFrames · stoneframes.com

Contact: stoneframes.com@gmail.com